FAQ

Frequently asked questions

How long will my order take?


Boots: boots and shoes are made to order and sent directly from the factory. The manufacturing time is an estimated 5-7 working days with an additional 7 - 15 working days for delivery Jewellery (in stock): Due to Covid 19 we are doing contactless collection of parcels twice a week. From collection it should take 2-5 working days for delivery worldwide

Jewellery (pre-order): Please see individual pre-order pages for more information




Can I pay in USD? What is the price in my currency?


Unfortunately we're unable to collect payment in currencies other than GBP at the moment. Each product page has a currency converter for your reference, though please take this as a guide, rather than exact amount as exchange rates depend on your bank or credit card




Can you make me a custom order?


Yes, though this is dependant on several factors:

What colours/types of acrylic you want - some cannot be obtained in the UK and have to be ordered from abroad, and availability depends if I'm making an order any time soon.

Size/complexity of design - It can be hard to do a very detailed piece without getting too big, also the more complex, the more time it will take me to make

Budget - generally, estimate double the price of a similar sized and complexity piece in the shop for a custom order

Please email info@patisserie.pink to chat about custom orders




I have a question not listed here


Feel free to get in touch! info@patisserie.pink





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